Retail Customer Service & Operations Lead

A leading financial services organisation is building its next-generation retail futures trading platform and is seeking an experienced Customer Service & Operations Lead to design and scale a best‑in‑class client support and operations function. This is a 0-1 leadership opportunity for someone who thrives at the intersection of high‑velocity trading technology and institutional-grade reliability . The Opportunity This role goes beyond traditional operations management. You will act as an opera…