SME-CX-Multi Channel Helpdesk

Job Summary Manage and lead a team of 15-25 agents Excellent verbal and written communication skills Solid computing skills and well versed with Excel and PowerPoint Responsibilities Multi-tasking ability and attention to details Team management experience with proven track record of upskilling of agents Well versed with deepdive and RCA techniques Proven expertise in KPI and SLA management for dynamic delivery setup Effective performance planning for self and team time management and self-orga…