Senior Product Support Engineer

Roles & Responsibilities: Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using LeadSquared. Ask customers targeted questions to quickly understand the root of the problem. Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution. Onboarding new customers: Providing Admin and User trainings e.t.c (over web and in-person). Ta…