Subject Matter Expert (SME)

Cognizant Brasil, Sudeste, Estado de São Paulo, São Paulo
Posted 1 month, 1 week ago

Job Description

As a Subject Matter Expert (SME), you will make an impact by Will act as the first level of operational support between agents and Team Leaders, ensuring high-quality interactions with customers across voice, chat, and email channels, for both incoming and outgoing calls. You will be a valued member of the Brazil IOA CX Multi Channel Helpdesk team and work collaboratively with Partner with Quality, WFM and Client stakeholders for continuous improvement. Willingness to work in 24/7 rotational sh…

Requirements

Employment Type

Permanent

Category

Unknown

About Cognizant

Location: Brasil, Sudeste, Estado de São Paulo, São Paulo

Industry: Unknown

Sign in to apply or see your match score

Sign In to Apply Create Account
Quick Actions
Back to Job Search

Leaving careerAIForge

Subject Matter Expert (SME)

Cognizant

You will be redirected to an external website to complete your application.
What happens next:
• You'll be taken to the employer's application page
• Complete the application on their website
• We'll track that you applied for your records