QA Lead/Senior ITSM Tester - Nearshore

QA Lead Near shore WFH MX Long term project Key Responsibilities: Define and own the end‐to‐end test strategy and test plans for ServiceNow ITSM projects and releases. Plan and manage testing activities across functional, integration, regression, and UAT cycles. Lead the creation of test plans, test scripts, test scenarios, and acceptance criteria. Ensure full traceability from requirements to test cases and test results. Coordinate with business SMEs, developers, architects, and process owners…