Training and Quality Assurance Specialist - QA

What Youll Be Doing (Position Summary): TheTraining and Quality Assurance Specialist (QA)is responsible forcoordinating andfacilitatingorientation and training programs for new and existing team members within the Business Client Center. TheTraining and Quality Assurance Specialist (QA)also mentors andcoachesemployees to deliver superior client experiences, analyzes client feedback, and collaborates on the design and development of training materials to support continuous improvement. At CIBC I…