Senior Staff Software Engineer AI Customer Operations

<p><strong><em>🚀 We're on a mission to make money work for everyone.</em></strong></p><p>We're waving goodbye to the complicated and confusing ways of traditional banking.</p><p>After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as&nbsp;<a href="https://monzo.com/current-account/personal">personal</a> and <a href="https://monzo.com/business-banking">business</a> bank accounts, we offer <a href="https://monzo.com/current-account/joint-account">joint accounts</a>, <a href="https://monzo.com/current-account/16-17">accounts for 16-17 year olds</a>, a <a href="https://monzo.com/current-account/under-16s">free kids account</a> and <a href="https://monzo.com/flex">credit cards</a> in the UK, with more exciting things to come beyond. Our UK customers can also <a href="https://monzo.com/savings">save</a>, <a href="https://monzo.com/investments">invest </a>and&nbsp;<a href="https://monzo.com/pensions">combine their pensions</a> with us.&nbsp;</p><p>With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!</p><p>We're not about selling products - we want to solve problems and change lives through Monzo ❤️</p><hr><p>&nbsp;</p><p><strong>📍London / UK Remote | 💰 £135,000 - £184,000 + Share Options | <a href="https://monzo.com/careers/">Benefits</a>&nbsp;|&nbsp;<a href="https://monzo.com/blog/technology">Technology</a>&nbsp;</strong></p><p><strong>Senior Staff Engineer: L70 on our <a href="https://monzo.com/documents/engineering-progression-framework-v4-1.pdf">Engineering Progression Framework </a></strong></p><p><strong>About our Engineering Teams:</strong></p><p>We have around 450 engineers out of roughly 5,000 people in total - and we have big ambitions. There are many interesting challenges ahead, and we're happy for people to move between teams or to specialise, whatever you prefer. As an engineer here you'd be able to work directly with anyone across the company, and we run regular kn<br/><br/>Please mention the word **FORTUNATELY** and tag RMjYwMDoxNzAyOjg2ZDA6OGM2MDo5Y2JmOmM1NDphMGU3OmMzMzY= when applying to show you read the job post completely (#RMjYwMDoxNzAyOjg2ZDA6OGM2MDo5Y2JmOmM1NDphMGU3OmMzMzY=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.