Information Technology Specialist

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to All U.S. Citizens and Nationals under 26-UT-12918308-DE. The annual salary range for a GS-9 is $68,545 to $89,114 The annual salary range for a GS-11 is $75,278 to $97,867 The annual salary range for a GS-12 is $89,508 to $116,362

**Qualifications:**
In order to qualify for this position, you must demonstrate possession of each of the following basic competencies AND at least one full year of specialized experience equivalent to the GS-12 grade level in Federal Service, as defined below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. GS-9: To be qualified at the GS-9 grade level in federal service, you must meet at least ONE of the following conditions, as defined below: Specialized Experience, Education, OR a combination of Education and Specialized Experience. Specialized Experience: At least one full year of specialized experience equivalent to GS-7 grade level in federal service assisting in the planning and delivery of customer support services including installing, configurating, troubleshooting, customer assistance, and/or training; Performing analysis, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems; ensuring the confidentiality, integrity, and availability of systems, networks, and data; following established procedures for data recovery and preservation of electronic evidence to include reporting procedures; and conducting Internet server maintenance functions. Education: A Master's or equivalent graduate degree (such as an LL.B.) in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks; OR 2 full years of progressively higher level graduate education leading to such a degree. Combination of Specialized Experience and Education: Combinations of successfully completed graduate education and experience may be used to meet total qualification requirements. In order to qualify based on a combination, graduate education must be in excess of 1 full year. GS-11: To be qualified at the GS-11 grade level in federal service, you must meet at least ONE of the following conditions, as defined below: Specialized Experience, Education, OR a combination of Education and Specialized Experience. Specialized experience: At least one full year of specialized experience equivalent to GS-9 grade level in federal service providing IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems; providing technical support services to coordinate teleconferences and distance learning activities; performing ongoing network monitoring and management; distributing and installing new or upgraded software to ensure customers receive current versions of supported software; designing, developing, testing, implementing, and managing internet and intranet websites; creating basic scripts or code using general knowledge of programming languages and tools; and participating in the testing and implementation of an organization's information security program. Education: A PH.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree AND this education must be either in one of the following fields OR provided a minimum of 24 semester hours in one or more of the following fields and required the development or adaptation of applications, systems or networks: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. Combination of Specialized Experience and Education: Combinations of successfully completed graduate education and experience may be used to meet total qualification requirements. In order to qualify based on a combination, graduate education must be in excess of 2 full years. GS-12: To be qualified at the GS-12 grade level, you must have at least ONE full year of specialized experience equivalent to the GS-11 grade level in Federal service maintaining network architecture and infrastructure; configuring and maintaining servers, hubs, routers, and switches; monitoring network capacity and performance; analyzing network traffic patterns and installing network software fixes, upgrades, and enhancements; resolving hardware/software interface and interoperability problems; designing, developing, testing, implementing, and managing internet and intranet websites; implementing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data; implementing programs to ensure users are aware of, understand, and adhere to systems security policies and procedures; and assessing and providing feedback on problematic trends and patterns in customer support requirements and providing recommendations to resolve cited problems. Veterans Employment Opportunity Act (VEOA) -VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce. To be eligible for a VEOA appointment, a veteran must be honorably separated and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you are applying for a Merit Promotion announcement and wish to be considered under VEOA, you must submit a copy of the Member Copy 4 of your DD-214, in addition to any other required documents listed on this announcement. Special Employment Consideration - Persons with disabilities, veterans with a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the armed forces, and returning Peace Corps volunteers are examples of individuals who are potentially eligible for non-competitive appointments. For further information, click on the links provided below . You must specify in your online questionnaire under what authority you wish to be considered and submit appropriate documentation to verify your eligibility. Noncompetitive Appointment Authorities Links: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments