Operations Team Lead

Impetus Career Consultants India, Rajasthan, Jaipur
Posted 1 week, 3 days ago

Job Description

Hiring: Team Leader – US Telecom Process Jaipur | US Shift (Rotational) | 5.5 Days | 2-Way Cab We are hiring Team Leaders Operations professionals with experience in US Telecom BPO processes to lead a high-performing team in an international voice environment. Role Overview • Lead and manage a team of 15–25 agents in a US Telecom / International voice process • Drive key KPIs: AHT, CSAT, FCR, SLA & productivity • Handle customer escalations related to telecom services (billing, plans, net…

Requirements

Employment Type

Permanent

Category

Accounting & Finance Jobs

About Impetus Career Consultants

Location: India, Rajasthan, Jaipur

Industry: Accounting & Finance Jobs

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Operations Team Lead

Impetus Career Consultants

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