Technical Support Lead

Level 1 Support – Lead Role (IOT) Role Summary The IoT Support L1 Lead is responsible for managing a frontline team that monitors, troubleshoots, and supports IoT devices and platforms for enterprise customers. The role ensures high availability, timely incident resolution, and an excellent customer experience. Key Responsibilities Lead and mentor an L1 support team handling tickets, calls, and chats for IoT devices, gateways, and platforms. Ensure timely triage, troubleshooting, and resolution…