Core Support - Mid React JS

Responsibilities: • Triage & Incident Ownership o Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents. o Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service. o Maintain accurate, real-time incident timelines and post-incident documentation. • Troubleshooting & Restoration o Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers. o Use observabi…