Digital Communications Project Specialist, GS-1001-13, FPL GS-13 (DE)

This position is located in the Department of Education's, Federal Student Aid (FSA) Division in Washington, DC. The FSA Division is responsible for awarding billions of dollars in federal student aid funds. Administering key financial assistance programs, providing grants, loans, and other forms of financial aid to students pursuing postsecondary. Our vision is to be the most trusted and reliable source of student financial aid, information and services in the nation.

**Qualifications:**
Minimum Qualification Requirements You may meet the minimum qualifications for the GS-13, if you possess the specialized experience below. Specialized Experience for the GS-13: One year of experience in either federal or non-federal service that is equivalent to at least a GS-12 performing two (2) out of three (3) following duties or work assignments: 1. Experience using extensive student aid or loan programs to provide strategic guidance on student and borrower digital communications strategies. 2. Experience managing multichannel digital communications initiatives related to student aid/loan programs reaching a high volume of customers (20 million+ people) using at a minimum the following channels: email, SMS, social media, web content, blogs, videos, and digital events. 3. Experience creating and maintaining digital communications project planning documents including detailed communications project plans, communications schedules, communications prioritization boards, and communications task lists. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Ability to manage multichannel communication initiatives reaching a high volume of customers (20M+) through email, SMS, social media, web content, blogs, videos, and digital events. 2. Skill in providing strategic input and guidance on student and borrower communication strategies for student aid programs. 3. Skill in creating digital communication project management documents (e.g., detailed communication project plans, communication schedules, communication prioritization boards, and communication task lists). 4. Ability to manage complex digital communication deliverable reviews and approval processes including executive leadership review and approval. 5. Knowledge to write, edit, and optimize digital communications for communications campaigns and deliverables.